“Dynamic Silence is the process of using silence to create an awkward space that the other side will then fill with more information. In this video, Sandy Hein shares how to use Dynamic Silence after you’ve communicated something designed to…
Tag: Personal Development
How to Take Accountability For Your Life
“I am now the person who gets to choose my attitude today. I am now the person who expects myself to follow a higher standard and to follow through.” Leading motivational expert, marketing trainer and #1 New York Times bestselling…
Negotiation Tactics: What vs Why Questions | Derek Gaunt
“The defensive reaction to “why” questions is something that we discovered within the hostage negotiation world but has proven to be true in both business and personal communication. Simply put, “why” questions may cause defensiveness on the other side. In…